Job Title: Volunteer Mountain Host
Location: North Vancouver
Department: Guest Services
Reports to: Guest Services Supervisor
Role Status: Seasonal Volunteer Position
Please apply online HERE.
Scope of the job:
As a Volunteer Mountain Host, you are an integral part of the Guest Services team. Acting as a point of contact on the mountain top and outside the chalet, you provide directions, guidance, and general information to our guests. The Mountain Hosts overall goal is to ensure our guests experience Grouse Mountain to its full potential.
Key Responsibilities:
Location: North Vancouver
Department: Guest Services
Reports to: Guest Services Supervisor
Role Status: Seasonal Volunteer Position
Please apply online HERE.
Scope of the job:
As a Volunteer Mountain Host, you are an integral part of the Guest Services team. Acting as a point of contact on the mountain top and outside the chalet, you provide directions, guidance, and general information to our guests. The Mountain Hosts overall goal is to ensure our guests experience Grouse Mountain to its full potential.
Key Responsibilities:
- Greet and welcome guests to the mountain
- Become familiar with Grouse Mountain products, services, and amenities
- Engage with guests around the mountain top area
- Answer and assist with guest questions, comments, and concerns
- Help guests to navigate the Grouse Mountain website and app
- Suggest products and services and make bookings with Alpine Guest Services
- Perform other duties as assigned
- Excellent communication skills
- Experience in a guest services role an asset
- Familiar with the mountain top area and Grouse Mountain products and services
- Able to commit to 5-hour shifts (between 10am and 3pm) from June 26th to September 6th 2021, at least 4 shifts per month
- Grouse Mountain Volunteer pass (access to the Skyride)
- Up to 4 complementary guest tickets per year
- Staff discounts (20% off Retail, 40% of Food)
- Potential for additional perks based upon hours